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  • Food is great as usual , but customer service has declined dramatically in recent years. They used to include drinks with the meals, then they started charging $1 which I understand. I was always able to order tea and switch to a glass of milk with the meal at no extra charge since the drinks are bottomless. Now even though tea and milk cost the same, and the have always done it, at this location and every other I've been to, this time the manager refused to do it without charging for the milk. So they would reather I buy and drink a half gallon of milk instead of 1 glass of milk and the rest tea for the same price. That makes no sense and is a very poor pricing model. Now I've learned at lunch unlimited milk is $1 as it always was, but soda pop which costs pennies a glass is $2.98. This is ridiculous in every way and is a kick in the teeth to customers. Very disappointed at the Iack of logic, the ignorance, and the degree of the lack of consideration for the customer and for customer service in general. Sad and pitiful really.
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