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| - twice I've been here I had really bad experience particularly with the customer service at the front desk, I was unfortunately enough to bump into the same customer service woman, last time I was there early September of 2017 around 3:30, I believe her name is casey or something(not sure), I walked in, and she said the doctor's at lunch, I kindly suggest her if in case something like this happen in the future, they would be nice enough to just put out a notice at the door like "Clinic open, doctor will be back around 4pm" or something like that, she immediately got defensive and gave me this REALLY NASTY attitude that there's nothing she can do about it, they are not allowed to put any signs at the front and on top of that, she even accused me for giving the doctor hard time because the doctor tried to take a lunch break after seeing 100 patients that day, pardon me? I never mentioned that I had problem with doctor taking lunch, I ONLY suggest them if it would be nice enough for them to just put a sign out front when doctor's not available temporarily so customer don't waste their gas and time came in and found out they had to wait while they could do something else in the mean time. (of course I know why she said that because she want all the other patients there to think that I was the one who tried to be difficult) On top of that, she even said last time I visit them about a month ago I also gave them rough time because I kept arguing about the freezing policy, let me explain this part, so I was told at the other Joints location that they had switched my home location to Blue Diamond, so if I need to freeze my account, I need to go to home location, it's not until I went to Blue Diamond, the same nasty woman told me my home location is still at the other location, I was frustrated and kept asking her if she can just freeze the account for me because I didn't want to drive all the way back to another clinic when I just got sent to their clinic from another one, THEY ARE THE ONE who provided me the wrong information to begin with, she wasn't willing to do it, so I ended up driving back to the other clinic, and one month later, I can't believe how narrow minded she was and brought this up and said I was giving her hard time WHILE THE JOINTS are the one who messed the whole thing up. On top of that, the clinic close at 5pm, when I tried to make a phone call around 4:30pm, it already went straight to voicemail, that showed you how unprofessional they are, and of course I terminated my contract with them and will not go back, neither will I recommend to any of my friends now.
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