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| - I cannot believe that such a place that serves delicious food is brought to one star due to horrible service. I always get the Ahi Poke with a scoop of rice and a scoop of macaroni salad. It's very good, but on September 25 approximately 3:15pm, their credit card system was down. I had called in advance to place my order since I was not going to dine in. When I told the younger lady if I needed to pay with cash since the front of the door had a sign that said "cash only", she said yes. I informed her that I was not told that on the phone. She then proceeded on telling me that I could go to the gas station nearby and use their ATM ..I said no it's going to charge me, I'm not doing that.
The whole time she did not apologize at the fact that I drove far and they didn't tell me it was cash only at that time . She then said, "I'll try" with an attitude. The card went through. She got the receipt for me to print and after I signed it she went to get the food, brought it back, and walked away. The whole time no "here you go" "thank you" "I apologize" nothing.
Sad thing is that I would go very often and witnessed so many other issues. One day a group of three ordered their food and it took forever and they purposely left the food intact as soon as it arrived and left.
The first time I went, they took 30 minutes to serve us and it was the wrong order.
I really wanted to give it a shot because of their food, but trust me, some of the people that work there will not smile or serve you well unless you are Hawaiian.
Also, be careful when you order ahi poke, they don't tell you they have an option of half a pound. They will always give you the full pound.
I would suggest you pass this place unless you like rude customer service and long waits.
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