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| - AMC has done a fantastic job of updating this theater! Reclining leather chairs with movable armrests and large cupholders...thank you! Lots of traditional and non traditional food and drink items...NICE!!! A lobby bar...oh, HECK YES!!!!
We attended the Best Picture Showcase at the theater this year so we have two 10-hr days at the theater and I have to say it was the most comfortable that we have been while attending this event. (Prior years it was held at Concord Mills AMC).
So, you're probably wondering why I have such great things to say, but I'm only giving 2 stars? Good question....the answer is...the sub-par staff and the cleanliness (or lack thereof) of the facility. We witnessed the Manager demean the staff and the staff snap at customers and/or have a "I would rather be anywhere else right now" attitude. Working with the public is hard...I get it! But, c'mon...at least pretend to want to service the people that allow you to have work to be paid for. The staff was also very slow to do any sort of cleaning. We arrived very early (we opened the place) and by the time I went to the restroom after the first movie, the self-serve drink and popcorn condiment stations were disgusting. I'm not talking a little messy...I seriously mean DISGUSTING and they continued to look that way all day...both days. I can only imagine how difficult it is to keep anything clean that is self-serve, but I didn't witness anyone even attempting to clean. Even when they were refilling items, they didn't clean the area at all. Our theater wasn't fully clean when we arrived either...and, again, that was at 9:30 in the morning. That tells me that they didn't do a good job of cleaning the night before. I tried to talk to the Mgr about it, but she just yessed me and moved on. I sent an email to the corporate office as well.
Why do I care so much?!? Because they just put a ton of time and money into refurbishing this facility and it is a VERY nice place. AMC deserves to have their investment cared for by their employees and the patrons deserve to get friendly service in a clean environment.
I will give this location another chance, but if it's not improved we will take our movie and concession money to one of the many other local theaters.
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