they did my oil change, filter change, tire rotation, etc in pretty good time considering they didn't have the filter i needed and went and got it for me at no extra charge. But what impressed me the most was the customer service of the guy at the front desk. i didn't catch his name, i wish i would have. i ended up hugging him because his friendly service really made my terrible day much better. I've only been the one time to this one location, but i will probably return if (heaven forbid) i have to have anything done to my car.