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| - So we bought an RV and wanted everything checked out to make sure it was all road worthy. We already knew the front leveling jacks weren't working, and let them know. Called for an appt, and even with the appt, they said they wouldn't be able to look at it for at least a few days. Wonder what's up with having an appt then? I'd think having a 35ft RV sitting in their lot for a few days would be inconvenient for them.
They call us back earlier than scheduled. Wow, great! They said there was nothing wrong, and nothing needed replacing. $249. Ok, and what about the leveling jacks? What was the problem? Oops, they forgot to look at them. So we basically drove up to Northtown from Summerlin for no reason. They told us it'd be at least another few days. Ok, but hubby is gonna be out of town, and possibly no cell service, so we gave them my number and told them specifically to call me when it was ready. Guess what? Yup, they called hubby. So he had to call me to tell me it was ready.
So I go up there to pick it up. Now it's $560, and the jacks just needed a cellinoid. When I'm ready to pay, I hand them my debit card. They tell me, Oh credit card? Extra 4%. Nope, it's a debit card. Oh, debit card extra 2%. BULLSHIT. I've owned 2 businesses before and I know debit cards don't have a percentage tacked on for using the terminal bc it comes directly out of the customer's checking acct that day. And even if it did, it's part of the cost of running a business. I would just eat the cost of taking credit cards! So I went to go get cash instead; closest one was a 7-11...in a sketchy part of town. Nice.
Frankly I'm surprised that they didn't charge me a per day storage fee for not picking up the RV the same day. They've got huge signs all over saying that, but nothing about card fees.
They did fix what needed to be fixed, but in no way did we feel like valued customers. Didn't even get smiles from any of the staff even once. Hopefully nothing else needs repairing, but if it does, we are def not coming back here.
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