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| - Where to begin? Well, this was the WORST installation experience of my life. I'll try to keep it brief.
I ordered a hybrid water heater from Home Depot on Jan. 20th, the install was initially scheduled for the 23rd. I get a call 30 min AFTER the install time to notify me they wouldn't be coming as the installer they scheduled wasn't qualified to install a hybrid unit. They scheduled me the following day on the 24th. I rearrange my schedule again to be here for the install. The installer shows up, removes my old water heater and let's me know the hybrid won't work due to space. They go back to Home Depot and swap out to a regular unit which he installs (mostly) the new unit. He ran out of pipe and parts and didn't finish installing the hot water return loop. It worked for the time being, but took like 3 minutes before any hot water came out of any shower or faucet once it was turned on. They scheduled to finish the job on the 26th. The installer shows up and is upset as he was told he only needed to install a pipe and didn't have any parts and wanted to go home and eat dinner because "it was getting dark." My wife goes out to his van to ask if he was going to finish the job since I was stuck in traffic, he replied he was going to just sit in his "office" (the van) until he was told otherwise by the office since he wanted to go home and had no parts. He ended up leaving and not telling anyone. Our garage was open until we realized he left to go home without notice. I call, complain, and reschedule for the 27th. They show up again and didn't have the right pipe and parts to finish the job. The guy drives to a local Home Depot and gets supplies to return and finish installing the unit. Once done, we realize I was sold (and paid for) the 5500 watt unit and they installed a cheaper 4500 watt unit. I call to let them know, they said they need proof. I have the installer take a photo. Monday the 30th arrives, I call and explain again, they sold me a higher priced unit which was verified as to what I ordered and paid for, but had a different model installed. They schedule to come out on Thursday that week to remove the wrong unit and put the one I paid for in. I do some research at this point since I have no faith in them and find out it looks like I need 30a breakers for my 5500 watt unit. I call to verify this, they place me on hold and call a tech to verify I was correct. Problem is, when present they told me to order the bigger unit which I apparently was not set up for. So....had they have showed up they would have removed the unit to only find out the new one I bought and paid for wouldn't work either, then be forced to use the one they just removed. I finally said I'll just keep the cheaper unit they put in by mistake and want a refund of the difference. They said they would, but could not send me a receipt or proof since it was all through Home Depot. This is nuts! Please avoid this at all costs. I thought there is no way anything like this could happen, but alas it did. Use them at your own risk.
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