The KAR shop goes above and beyond. Kris responded to my inquiry for a quote on new struts quickly. He indicated that the problem likely was not a strut problem and would like examine the vehicle in order to find the actual issue. Kris and his crew checked the car over and found the issue to be a simple balance issue that was easily correct. The KAR shop returned the vehicle back to me with no charge. Excellent customer service and excellent repair service. The KAR shop has earned my future business. Thanks Kris and team!