I saw Max about a week ago. I had long hair and cut more than half. Max took his time to make sure he didn't cut more than what I wanted. Walked me through the whole thing. My hair felt silky and smooth for the whole week. 2 days after my cut he reached out to make sure I was still happy and didn't need additional work done. I loved that. Nice touch and it only takes a few minutes. I recommend him. Really do.