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  • I selected this vet office because they offered free exam for two pets and it is near where I live. I arrived at my scheduled appointment and was placed in an exam room pretty quickly. After a 15 minute wait a very pleasant staff member stuck her head in explained and apologized for the wait. She said it would be a little while longer. I asked how long and guess 15 minutes and she said probably. I waited another 15 minutes (30 minutes total) and the vet came in (I don't remember her name). I was surprised that she didn't even mention the long wait. I expected her to politely apologize. It was off-putting but the cats' exams were so thorough that I let it slide. After the exam, I was in a hurry to get to my next appointment. One of my cats needed oral surgery for severe tooth decay. I asked the vet to email me the estimate for the surgery. The vet followed up and I received the quote within a few hours. I was shocked and saddened that the quote was so high b/c I'm not working right now and I wasn't sure if I could afford it. I was considering putting my cat to sleep but it was breaking my heart. I called the office twice and each time I was put on hold for long times. This gave me time to think and I decided to find another vet to do some price comparisons. I found a new vet that had excellent yelp reviews and I learned that their pricing was much more competitive. It was with heavy heart that I let NCA Nellis Vet Hospital know that I wouldn't be having my cat's surgery with them. I also cancelled my dogs' appointments too. I was regretful in canceling the appointments b/c I appreciated the free cats' exams and the doctor was very good. Ultimately, I need a great vet at affordable prices and this clinic couldn't offer competitive pricing.
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