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| - I just had the most horrible customer experience at Michaels store on 11 William Kitchener road in the Kennedy Commons plaza. I do not suggest anyone going there or supporting Michaels stores if they are going to treat valued customers like that.
My friend and I traveled very far to visit this Michaels because it is the closest one to us. I had 2 returns and many other purchases we wanted to make before leaving. We had to get a spray paint that was locked away and had to find a sales associate which delayed us a little. They close at 9:00pm and we arrived at the cash at 9:02pm. When I told Valerie I wanted to make a return, she told me that she cannot make a return because the store was closed. I apologized to her first before letting her know that we wanted to do both return and purchase together, and was unaware that returns were not allowed after the store was closed.
After speaking for a bit, I discovered that it wasn't because she was not ALLOWED to do the returns, but because she did not WANT to do it. As she was on the process of the return, she asked her manager who shook her head no to turn me away. I explained that if she told me she was going to do it for me this one time, she can just process it quickly so everyone can go home.
Long story short, Valerie had such a bad attitude when helping me. She told my barcode would not scan and she just wanted to go home because she has other things to do. At closer inspection of my receipt, she ripped a piece of the bar code off so of course it would not scan. When I was speaking to her, she told me to "shut up, I have a long barcode to type up" and she cannot do it when I am talking.
I looked at my friend in shock as she looked at me in shock as well. I questioned their customer service skills and state that i wanted to call customer service to voice my frustration, to which the manager said, "do it then, ill even give you their number". She never gave me the number. Valerie looked at her manager and she "I can't fucking do this" and then left. This whole time her manager did not speak up about her horrible attitude nor foul language towards me. The manager actually told her, "its OK you can just leave them, I'll do it but they will have to wait". The manager then purposely made us stand there to wait.
Obviously we did not stay there to wait any longer than we did. I cannot believe this just happened. I work in retail as well and know how they feel, but I have never experienced another company nor personally refuse customers while they were in the store. Valerie repeated stated aggressively that it was "common sense" as if I had none. I honestly cannot believe I apologized and thanked them for their service.
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