Got a full service car wash for the first time because I had a coupon and we have family coming in from out of town and we'll be driving a lot. I got their biggest package, ultimate plus, and expected my car spotless.
First, there is no direction when you get there. As my first time they should ask if it's your first time so they can tell you what to do and what to expect. Nobody told us anything.
Second, we were outside on the patio waiting the whole time. Never once did I hear my name called, until I suddenly see my car sitting to the side. I ask and it turns out to have been done for over 10 minutes. They need to make an effort to notify the owner. Some people were waiting inside and they'd never know. The guy also seemed irritated when we approached him to see if our car was done.
Third, there was still dust inside and they did not throw out trash. Our car is only 4 months old so it wasn't bad inside, and I have a trashcan in the car. The trash was still in it.
Fourth, the outside wasn't spotless. My side mirrors had water spots which I didn't notice until I was driving, and there was some dirt left on the outside. This wouldn't bother me if I had done the regular express car wash, but when I pay for full service I expect that to be taken care of.
Overall the car looks decent but I could have easily accomplished the same with a $12 car wash and the free vacuums instead of a $33 full service.
I won't be going back until their customer service improves and I actually get what I pay for.