The service was confused. We talked to 3 different service people. The 3rd person was our actual waiter. It didn't seem like they were super busy, just moderately busy, but the service was on the slower end. We never got waters. We finally asked for waters after the meal was over. (My girl friend was thirsty after eating.) The service was subpar. But everything was friendly, casual, and a nice vibe overall. (I still tipped the waiter over 20% because that's what you should do unless you get absolutely horrible service.)
The food was decent but nothing spectacular. It took a while to get our food and when we did, my fries and coleslaw were not ready and I had almost finished my sandwich by the time my fries were brought to the table. I got the chicken cordon bleu sandwich-- I ordered it with onions but of course they forgot the onions. It was generally tasty except the chicken was a little tough.
Lastly, I just wanted to mention the decor. Looking back on it, it's kind of weird. On the walls are pictures of bright shiny faces of people working at a Yours Truly restaurant. Isn't that kind of weird? It's like the walls of the restaurant are an advertisement for the restaurant itself. Plus there's some writing on the walls mentioning dishes you can get at Yours Truly. All I can think is why not beautify the walls with something picturesque? I'm already in your restaurant, so why put what appears to be quasi-adervtising on the walls?
I would eat here again but that's only because it's hard to find good basic diner food in Cleveland.