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  • To bad I have no choice through my warranty company on who they decide to contract with. I'm a new homeowner toilet wouldn't drain I requested service and AMPM was who they sent. My tech tried to snake it and hit something hard asked if I dropped anything in it I said no. I have no kids I'm the only one who use my bathroom. He then says if there is foreign body then the warranty won't cover if not foreign it will cover. He then said he would have to remove the toilet to see what it was and if he removed the toilet it would be $325 to replace since he would have to "bust" the toilet to remove it. I was willing to pay to replace if not covered and asked to upgrade to higher height as I have hip issues and planned to replace toilet in the future. He said he would be back in a few days to remove toilet if he saw it was foreign body then I would have the opportunity to decide to replace. I waited 2 days for his return, called several times all went to voicemail. Finally reported the issue to my warranty company they too could not get an answer so they escalated it to another department. I was finally contacted by the warranty company that my rep finally replied to them and said it was foreign body and he was willing to replace the toilet but I would pay out of pocket. I had to correct his lie and tell them he never removed the toilet to see what the blockage was so how did he assume it was foreign body and why tell me he'll be back when he clearly had no intention to. Warranty company sending a new plumbing company out and I am well aware of my options and hope they have more integrity then this business.
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