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| - I am updating this review to reflect a recent discussion with the Community Manager. If I see progress based on my meeting, I will most likely update to a 3 star rating. Still, Sunrise Management would need to overhaul the entire property if they expect to see 4/5 stars.
Is it really worth the money?
Community = 3: Mostly students and professionals, with some families. There are also some unsavory people (drugs, prostitution, etc.) living here; lock your doors - even if you are visiting. It does stay pretty quiet aside from the normal passing rudeness that comes with living among students (loud music from cars, screaming in the garage and hallways, etc). The hallways smell different almost every day! At least twice a week, it is burnt bacon or fish.
The company/concierge does try to create community events; we haven't attended any but they are usually well reviewed (i.e. Octoberfest with 13 beer selections, Sunday breakfasts, etc.). Most are geared towards the same groups; I am hoping to see some events that don't revolve around food or alcohol.
Grounds = 2: Inside the gates, everything is okay... for the most part... the trash is picked up. Now... outside the gate is a different story. Some of it is their property, some isn't; however, you'd think they would pick up the trash directly outside their front entrance even if it wasn't considered part of their property. Would you keep trash littered outside your front lawn and just say "the city needs to handle that"? Probably not.
Crime/Safety = 1: Again, inside the gates, everything seems fine. However, we realized that all of the gates are high enough that even a large human could easily roll underneath. This isn't the kind of place where you can go for a walk/run right outside your neighborhood.
When we moved in, some homeless guy got in and was jumping from car to car outside the garage. Shortly after, a homeless guy set all of his stuff on fire about 3-6 feet outside of the gate. It caused a small explosion and there was a lot of smoke. Realistically, if he had any kind of lighter fluid he would have been able to get it into the complex quite easily. Later, a homeless guy got stuck in the drainage tunnel directly outside our window; it took hours for the police to get him out, and they had to cut down two gates to do it. Last week, there was a glitch in the recently checked fire alarms that had us outside from about 11:50PM to 12:30AM on a Thursday night. Most of this stuff only affected us because it was late at night or really loud, etc. and/or unfortunately directly outside our windows.
Staff = 3-4 (depending on the day): For the most part, the office staff is pretty nice. However, when they get busy they can get a little snippy. Sadly, they are usually busy, so for the most part I'd give them a 3. Also, they can be kind of all over the place. If you are looking for 100% consistent support and service, find Rhonda. She is the best (I tend to gush over her because she is just that awesome)!
Basically: if they are having a good day, you will get 4 star service or better. If they are having a bad day, you will get 3 star service or worse. Find Rhonda and you'll get treated like a superstar.
Amenities = 4: Everything in the photos online is legit. Great gym, really nice pool upstairs. The only reason I won't give 5 stars is the quality of some things offered has faded since the initial reno.
Location = 4-5: Pretty close to everything, but pretty much everything it is close to is dirty. While this place is only a mile from the strip, the mile is definitely clear. If you want to live in a location where even your grocery store, shopping centers and restaurants are nice, do not move here.
Views = 2: The east side of our apartment faces some mountains, but the south side of our apartment faces part of the UNLV campus. Which part are we across from? The giant solar panels. So the view outside our master bedroom and both balconies is two giant solar panels, a dirty sewer filled with local homeless, and construction on Flamingo Road.
Maintenance = 3-4: Staff is okay, Rex is really nice...The cleaning staff is nice, too; but make sure you check your place out thoroughly upon move-in. The hallways don't get deep cleanings; sometimes we pass the same piece of trash for two weeks.
Apartment = 3-4: For the most part, we have a nice apartment. Still, the things we are paying for are cheap or fake imitations. The renovations completed by the current company have seen their fair share of destruction since. Things also seem to be permanently dirty, things like the toilets.
Basically: it looks nice when you are walking through quickly, but the longer you stay, the more you realize that this was installed incorrectly, or that is crooked, or this has a crack down the side, or this was painted accidentally (a very big problem in our unit). For the price you are paying, you expect more. The good news is, there are some key people who make it all worthwhile.
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