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  • Booked a vacation package with a "Grand View Room" deal. Hotel checked us into a room that faced the wall the first night stating that they did not have a Grand View Room available even though I had called earlier in the day to verify late check in and if room was held and was assured that it was. Room checked into was humid, hot and confined, AC would turn off on its own, we also faced facing a wall on 7th floor. We were told that we would be moved to an upgraded, newly remodeled room between 1pm and 3pm the next day. So we were held captive at the hotel for the entire next day waiting to move rooms which did not happen until 5pm. I complained and the hotel would not offer any kind of compensation in returned money, buffet tickets, ride tickets, show tickets, nothing for the inconvenience to out vacation they had caused us. The "upgraded" room was the same style room, torn drapes, same compact room only on the 24th floor which faced their hotel fun rides instead of the strip where all day and night til 2am people were screaming at the top of their lungs on the rides. The sink clogged up after minimal water running and had a stench. The only good thing about the room was the air conditioning worked for ventilation in the cramped space with 4 of us. The 3rd day the maid service did not come even though we had the sign on door all day long. We had to call at 6pm before heading out to a concert to have them come and dump the overflowing trash and change the towels, etc. At checkout I asked again about compensation for the letdown of the first days accommodations but they again refused to budge on making us feel as though they cared for the customer. Horrible experience with the hotel. There is free 1MB Wifi but they ask you pay for more than that. No FREE business center.
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