They try to be human and some might even be, but you just end up shaking your head when you leave here.Perhaps it`s the new truck syndrome. Perhaps it`s me and my lack of the art of the deal, which you would think I would be good at considering I have bought 3 brand new trucks from Ford Country in the past 7 years. 2008 F 150 FX4, a 2011 F250 Lariat Diesel, and a 2016 F 250 Platinum Diesel. I realize their in business to make $, but i would think after the extreme customer loyalty that i have shown them, and with all the problems I have had in the past with installing after market customizations at Ford Country to all 3 vehicles that they would have at least bent sideways to appease a hard to please customer like myself. But no warm fuzzy here. I love the truck, just expected a little more love.