I guess I'm an exception in my experience. I brought my Toyota Avalon in for an alignment appointment, but asked them when I got there if 1) they could make sure it even needed an alignment and 2) if they could also check my a/c because it didn't seem to be blowing out much air on my way there. A woman at the front desk took the info and nothing was said about there being a charge for either of those. After waiting for awhile, the owner told me that the a/c had a faulty blower motor and it would cost $675 to get it fixed. I knew that wasn't in my budget so I declined the service. In the meantime, I asked if they had done the alignment check yet and he told me that I would have to wait because someone was already using the machine(?) (even though I had a scheduled appointment) and that it would cost me 69.99 for that. I told the owner that I had purchased a groupon for the actual alignment which was only $49 so it wouldn't make sense to pay $20 more just for them to check it. Since I had to wait until the machine(?) was freed up, I told him that I would have to come back another time because I had another appointment later that morning that I couldn't miss. When I went to leave, the owner told me that I had a charge of 69.99 for "checking" the a/c even though they didn't do any work on it. Again, nothing was ever said about there being a charge for that until it was time to leave!!! Interestingly enough, the a/c has worked just fine ever since that day and I haven't done a thing to it, so obviously a faulty blower motor was never the problem. Even though I was not very happy about paying $69.99 without getting anything fixed, I was thrilled beyond belief that I didn't give them $675 for something that wasn't even broken!!!