I never got to experience the business as "Frostybites", so I don't have any attachment to their former selves, but I do love SnowFlake Shavery! At first I was really confused at what shaved snow was and couldn't wrap my head around it. It's honestly easier to just accept that its a delicious cold treat and not think any harder beyond that. I'm always excited to bring folks here since it's a very unique dessert (for now), but my fiance isn't too big of a fan and prefers good ol' fashion ice cream. I personally really like the Green Tea Shaved Snow with condensed milk and red beans. Luckily, he'll still tag along with me here and I get to finish off a small (which is actually really large) on my own. I always try to make room in my stomach when I'm in the Chinatown area, but sometimes I think I'm just forcing it and say "maybe next time". I do agree with Mel C.'s review regarding the service... when I first started coming here, I think a lot of "veterans" were working the front, but now there are a lot of distracted/hyper teenagers that may be serving you that sometimes don't know the finer points of customer service or get distracted by their phones or friends that come in. Oh well, won't stop me from coming in, it just makes me feel really, really old haha