I've been going to Mac Shack for nearly three years. It has been one of our favorite 'fast food' places with good comfort food. However I have been very unhappy with the service lately. Especially the online ordering & delivery process. What is the point in offering that service if it is slow and the orders are wrong? In addition, I paid extra for delivery and tip on my wrong order that took too long? Ridiculous. And when I tweeted at them, they feigned public interest in my concern and told me to DM, only to not follow up. Very unhappy and don't see myself returning soon.
Updated to add: the owner called us after this review was posted. Appreciated the personal touch and desire to make it better. Gave us his name & cell number & said our next meal is free. Bummed to share that when we went back to redeem the free meal, service was still less than stellar.