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  • I will not even rate this horrible rail company. This is absolutely the worst train/railway ever. We were to arrive in Jasper (Canada) from Vancouver at 4:30pm and arrived just before 10pm. Apparently, there was a freight train derailment using the same tracks, so I can understand at least a portion of this delay. Luckily, we were able to use a phone on the train to inform our hotel so that our room wouldn't be given away. Now here we sit in Jasper, waiting for our return train, which was scheduled to leave here for the return to Vancouver at 2:30. It's now 7:10pm and the delay continues to be pushed further and further out. We're being told maybe 8:15pm but that will probably change again. I asked employees of Via Rail why such a delay and was told "Via Rail are a customer of the tracks as well and we have no control over the freight trains". I understand after speaking with other folks that the rail is never on schedule and it's just accepted. That is not acceptable by me. While Canadian travelers may be aware of this railway and their obvIous non-concern for their paying customers, Americans and other paying consumers should be aware that if you book with Via Rail you should expect incredible delays. How dare these folks think they can simply change the lives and schedules of paying customers! If they wish to continue to remain in business, Via Rail should offer heavily discounted prices for their incredibly unreliable schedules. While the staff aboard the trains are very courteous, that fact is totally negated by the fact that there is no regard for the paying customer and their schedules. We will NEVER utilize this awful train system again!
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