Avoid this shop it's terrible. You can get a decent haircut here but not good. I've been to many V's however the Norterra location is overall just bad. Barbers don't care about customers. If you schedule an online appointment it will not matter you will still wait or the barber might be out on lunch or break. Staff is rude they are sometimes difficult to joke with. Alex is the only barber I trust. He and I joke around but the vibe at this shop sucks. Don't let them be rude to you they don't like it when customers stand up to them. It's hilarious! Haha. This review is not based on one experience I've had my haircut here many times in the last two years. I've set my appointment for earliest morning time available only to have the barber show up 15 - 20 minutes late. That happened multiple times. But not sure how this place stays open some people just don't care about the quality of haircut they are getting. Maybe it's the brand. There's a cool shop across the street worth checking out. That's all I got.