I called and talked to somebody about ordering a cake for my dogs birthday. They said, "No problem, we will have it ready for you today." Now, a typical person would believe that to mean you will have your cake ready for you when you go to pick it up. So, I leave work to go pick it up and this is not even close to me. I get there and the doors are locked. I look around and see a post it note on the door saying, "Sorry cake guy, hospital issues." I understand that things happen, but at least give me a call and at the very least, use my name! Luckily, Boneappetit in Ahwatukee was able to accomadate me with a couple of pupcakes in a pinch. My point: I never even got to check out their store or products, but I would never go back because of the terrible customer service I received.