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  • This review is strictly for their grooming area. We came here a couple months ago (I kept forgetting to write my review) and took our 7 year old boxer for a grooming session. All we wanted was his nails clipped and a shampoo/dry. Firstly we got attitude from the larger lady behind the counter especially about our dogs vaccinations. She didn't know how to read the paperwork from the vet showing he just received his vaccinations and it's good for three years. It clearly showed the date we got them and how long they were good for but she kept arguing with me about it. Finally once I got her to understand she seemed to reluctantly put this info in their system. It was like she wanted to be able to reject our pup so she wouldn't have to deal with another dog on a Saturday. Next I talked to them about his nails. They needed to be clipped but earlier that morning he had torn one at the dog park and they refused to touch it. It wasn't bleeding or anything it just needed to be trimmed and shaped so it was smooth. She acted like this was a huge deal as if I asked her to do surgery on his nail. Lol Honestly this woman was ridiculous. You're a groomer don't you see torn, messed up nails all the time? Deal with it, geez! No one explained the process or gave us a wait time or anything even knowing we had never been to Petsmart for their grooming salon before. I assumed since an appointment had been made that once we brought him they would immediately take him and get started. This wasn't the case. We waited and waited and waited and waited....our boxer sat in a crate for nearly 3 hours before anyone did anything with him. Finally after 3 1/2 hours they said he was ready. FYI, I know he sat in a crate for 3 hours before they did their half hour of work because his crate was right by the door they were walking in and out of and we could see him. Anyhow, I don't know what they did but he was terrified!!! He was shaking involuntarily and his eyes were huge, he looked completely spooked!! Our boxer is an extremely gentle soul and it was clear that whoever handled him was being overly harsh. I will never take him to this location ever again. They clearly didn't care about us or the fact that they're supposed to be caring for our dog.
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