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http://www.openvoc.eu/poi#funnyReviews
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  • Horrible, dishonest, they will sweet talk you to sign on to a long term contract, then omit important details such as; moving procedure to relocate equipment and associated fees. When we signed on fir the service, we informed the agent that signed is up for alarm service that wr intended to move and asked if there were fees or penalties. To which he replied "Nope, just tell us and we will relocate your system free of charge and your contract will continue onward, without starting over. We have moved and the process to transfer our system to our new residence, isn't as easy as promised. There are fees involved and we are being told by MONI that since we are a Tier 1 customer, our contract will start as a new 36 month contract after the system is relocated. These are all details that we were not privy to and were not disclosed to us after 3 meetings with the CRS representative whereby we did address these issues and specifically asked about moving the service. We were mislead and now, we have been without our alarm system for 2 weeks, the equipment is scheduled to arrive next Thursday and then we still have to wait for someone to be dispatched to install it. So we are looking at 1 month of paying for an security alarm system that we do not have. We told that we were supposed to have taken the equipment with us when we moved, something that we were not told about. Horribly frustrating company, we called the person that signed us up for the service and he said doesn't work there anymore, said we should come see him if we need a used car. The office staff take everything as a silly amusement, they engage in avoidance tactics - Ahmed and condescension Lewis. Ugh!! Horrible waste of money and energy. This business falls short of quality and reliability. Worse part of it is that the men in that office don't listen and talk over you and dismiss concers. Just because they provided a buyout from previous security company does not mean one is beholden to them.
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