I first joined FC when I lived on Harris Blvd and used the location on Hankins Road. They are a little pushy on the "hire a trainer" aspect when you first join but hey, trainers work for some people, just not me. I now use the FC on Morehead in Uptown. I imagine FC reviews can vary greatly from location to location since FC was typically at the mercy of whatever layout and location they bought out. That being said, the sauna at Northlake was big and clean. The sauna in Uptown.. meh. Small and stinky. I like to finish all my workouts up with 15-20 minutes in a sauna and this one needs to be replaced with a larger 3+ person unit (space limitations I understand). I tend to work out in the 5:30-7am time frame so I have no issues with waiting on equipment. The front desk person at the Uptown location was super friendly and professional when I asked her about a replacement key card since mine was literally falling apart. She replaced mine at no cost immediately and it really made my day. I think I paid an $80 enrollment and now am at $9.95 a month which is a no brainer. I did have a billing problem once when my auto debit card was changed by my bank resulting in a late fee. I have heard nightmares about the company FC uses for their billing but a gentlemen I talked to reimbursed the late fee and fixed my credit card info while on the phone. I really think FC has found their groove with all aspects of their operation and really couldn't expect more for $10/month.