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  • Probably should have read the reviews before going to this place. My insurance sent me here and i decided to give it a try. At first my experience was ok, but the more i came here the worse it got. First of all the staff are like sales people. They frequently would come in the room after a procedure and attempt to sell you on the next thing. Then if you agreed, they would charge you for it and then schedule your next appointment. On top of that I was asked to check in on Facebook or leave a Yelp review numerous times from staff members . They try to bait you into leaving a review with a Starbucks gift card. Not what I want to hear directly after a root canal. The wait times are usually 15-45 minutes after your scheduled appointment. During a root canal in December, Dr. Ponce was clearly over booked. During the procedure she kept leaving the room and coming back. I actually think she was working on other patients. Anyways during the procedure she said she couldn't finish due to infection. 3 days later the infection spread to a sinus cavity and cause my face to swell quite a bit. When I called they sent me to their dentist 10 miles away on bonanza. Dr. Ponce was on vacation so they sent me there. Nothing like driving 10 miles to have your gums drilled to release an infection! To be fair, I'm not blaming this office for my infection. I'll give them the benefit of the doubt and say that maybe it wasn't their fault. I did have another root canal done prior that was routine. My overall problem is that I had to almost beg them to see me and drive nearly 30 minutes to see another dentist. Never again. This is a review I wish trusted Yelp on.
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