Most food taste not impressive but decent and many of the staff are actually very friendly and nice. The place is not clean and well organized but that is typical for Vietnamese places I have seen in the area.
So why 2 star? Visited last week with friends and that was 2nd day in a row that week. This time I walked in with half finished Coke bottle in hand that I didn't want to waste by leaving it and got boiled in the car. After ordering food and drinks worth well over $100, I asked waitress for cup of ice for my half left bottle and she politely brought it to me. All nice so far.
Few minutes after, a lady, saying she is the manager, came to me and told me she has to charge 50 cents for cup of ice since I brought the drink from outside. I was little miffed but said "OK whatever. ." thinking I would just deduct that from tip I was gonna pay. The biggest problem was she would not go away and kept harassed me with sarcastic attitude and behavior. I had to ask her to leave table so that I can start on food. Funny thing was many waitresses came afterward to me and apologized for manager's behavior. They almost looked embarrassed by their manager's conduct.
To the owner of this restaurant, "You need to lose your manager 'Loren'. She is like pest to your business and other friendly hard working staff. I know because I own 3 restaurants myself."
Food: 4
Facility: 2
Service: 4
Loren (manager): -1
There is my 2 star. ...