I'm actually surprised this place gets bad reviews at all. I LOVE this wax center! I'm an aesthetician and I trust them to my waxing needs (there's no way I can do a brazillian on myself...I just can't). I also used to work in retail so I understand the upselling aspect; it doesn't bug me. Especially because they know home care is just as important as your service, and they CARE. I've always found them to be friendly and welcoming (there's always the occasional exception, which I just chalk up to a bad day), SUPER efficient, sanitary (hello nail shops who double dip!), and they have they're own trademarked wax, which is by far the best I've ever experienced. I've never had my brows done there, but you honestly have to find someone who is good at SHAPING brows...just because you can wax doesn't mean you can shape. And like the previous review said, yes you have to be very specific! No one is a mind reader so be helpful to your technician.
So anyway, 5 stars, I love them!