I get it, schedules get busy and people get behind but the locksmith showed up two hours after our originally scheduled time. He called about an hour before our appointment asking if he could move it back one hour. I agreed, because it's my only day off, but then he ended up coming a full two hours late. If I hadn't pre-bought the yelp coupon, I would have definitely told him not to bother coming at all. Next time I'll be calling someone else.