After being told I need to replace my AC unit for an obscene amount of $, I wanted a second opinion, but was also hesitant to trust another company.
At my request, the owner, Dave, promptly returned my call and assured me that Dean will be able to correctly diagnose and fix the problem. It took 2 days due to the busy season, but Dean figured out the problem and fixed it in 20 minutes! For 1/15th of what the other company wanted to charge. Needless to say, I'm saving their number for future use.