My husband and I use to frequent Great Scott Tavern b/c it's so close to home but the last time we went my food had to be sent back b/c it tasted like dish soap, and our waitress was not very friendly. She didn't come back to check on us and we brought our family with us during this visit for an anniversary dinner, then they gave us some expired coupons which we didn't notice b/c who would notice that and then didn't honor them when we came back, and certainly this is not about money it's about doing the right thing and servicing the customer. My husband and I are professionals so that is the way we think, if something is within our power to fix it then we just do it. Great Scott should know people will always remember a bad experience and and how you made the customer feel, then tell all their friends about it. We won't be going back.