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  • Oh WOW! Talk about poor customer service. I came here because I was incorrectly charged at another CVS and this was on my way home. I waited in the long line and explained to the cashier that the lotion I bought was buy one get one 50% but didn't come up. She had a tough time understanding and kept pointing to a face wash wash that came up 50% off, but that was a separate buy one get one 50% off. After she figured it out she said she had to call the manager. The manager came out and looked at the lotion, then left and came back saying that it was not the right lotion. I explained that the product was in the ad. I started trying to pull it up on my phone and the manager walked away. I found an exact picture of the product in the weekly ad and waited in line AGAIN! I showed the cashier the ad on my phone and she called the manager again. I showed the manger my phone. She barely looked at it and said oh that's probably just an online deal. I explained that it was the store ad for this zip code. I also asked for the stores physical ad, since she wasn't believing me. The manager looked around for a bit and then pushed one towards me and said "you look, I got to do something" and then just walked away. Unbelievable! I found it right away and then had to wait for her to come back so long, I didn't think she was coming back. When she came back I think she was surprised I was still there. I showed her the item, there in black and white it listed the lotion. She still denied it and continued with her poor attitude. I asked her to then show me the st. ives 6.5 oz spray lotion that was on sale. She then huffed and puffed and said "I'll just give you the cash." I could not believe this attitude coming from the manager.
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