This place used to be so good!
The last time we were there was for a Christmas diner with my mother, husband and daughter.
My husband made a reservation and, as expected, there were a few things we had to conform to because its such a busy day for them. Its ok, we expected it.
But, once there, it felt too busy for their capacity; room wise and staff wise. I kid you not, My husband and I ate diner with the rear-end of one of the guest at the table besides us (perpendicular) that kept on going around to see and great everyone (which is good of her) but we lacked so much room, that she was basically on top of us.
The entrees came so fast to the table that we had not finished our appetisers! And the waitress left with the unfinished plates at the "end" of the meal. We felt very much rushed to leave and make space for the people that just kept coming in.
Even if my husband sent them an email, he never even received an acknowledgement or apology.
That was the last time and not even tempted to go back there again!