Like the other Red Robin's in the Charlotte area, this one started out great when it first opened. The food was out pretty quick and it was hot. The service was good and good consistently. We used to frequent this place on our trips to the mall. Now its almost never busy, the service is lack luster. The manager is typically seated somewhere in the lobby chatting it up with someone for the duration of our visit. The food comes out cold, even though they arent busy. The only reason i give it two stars is because the kids get free refills on thier macaroni and cheese, (one of very few restaurants that do that) and because i am actually a fan of this franchise ii still believe they can turn things around. But until I read that things have changed, we wont be going back anytime soon.
Oh, one other thing. The bottomless fries come out 8-10 fries at a time. We counted every time. Barely enough to cover the bottom of the basket. And you have to wait 10-15 minutes between refills, if you see your server that often. If you dont mind waiting, ask for the campfire mayo.. thats a nice freeby they will throw in if you ask for it.