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  • This particular Cracker Barrel in Mesa is where I have had the worst dining experience of my life. My sister and fiance are both servers and they were with me this day as well as a couple other friends. We were seated right away in an empty back section of the restaurant. I go to the bathroom and come back and my party is gone? Our table was moved because oops! No one's working that section of the restaurant. It took over 20 minutes just to get our drink order taken. We had a couple people stop by and say, someone will be right with you, someone will be right with you. We finally had another server stop by and start to take our drink order. People who had arrived after us were getting their drinks and salads already. Since we'd been waiting forever at this point someone said can we just go ahead and order while we're at it? And started placing their order. By the time the waitress got around to the last person (my sister) she was very impatient. Since my sister had some questions about the menu she started asking some polite questions (What comes with this dish? Can I sub this for that?) The waitress literally said "Could you please hurry up? I have other tables to wait on." My sister sat there with her mouth open, flabbergasted that someone would be that rude to her especially since we were getting crappy service already. By the time the rude waitress (I think her name was Bobby?) finally got our order in and it came out (forever later, no refills on drinks) my order of 1/2 lb. hamburger was wrong and I got a hamburger steak? I think they just took it to the back and put a bun on it but I don't care, I was hungry. My fiance finally gets up to get a manager to explain the extremely lousy and rude service we received and we ended up getting the entire 5 meals comp'd. I don't think we saw our "actual" server the entire time we were there. The oddest thing about this whole thing is that the restaurant wasn't even busy. They had sections closed off. Our waitress had only 5 tables or so seated during the time we were there. We ended up tipping the hostess a couple bucks because she was the only person who competently (not that there's much competition here) did her job. Too long, didn't read version: If you go to this Cracker Barrel make sure you get a good server and if it starts to take more than 10 minutes to get your drink order taken, you should consider leaving before you even start. I recommend Logan's Roadhouse.
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