My baby Molly loved it got her trial! I like the fact they offer a tour of the whole facility! I liked the fact they have an inside and outside play area. My dog wasn't in a cage or kennel!!! She had her our room with a bed. When I picked her up she was full of energy, the staff was nice and ever welcoming! I even received a photo of her when she was checking. Big plus!!!!!!!! Molly will be going back this weekend! :)