The dim sum food is being pushed around by carts. While it may seem nostalgic, the food suffers by getting cold quickly. The overall quality of the dim sum is perhaps a 6/10. Honestly there are dim sum foods that is exceptional or even memorable in a positive way but here neither is present. As for service, all of the male or female dressed in a black suit or a black jacket (managers) was extremely rude and unhelpful to attempt to solve their customer's issue. The front door hostess on a Saturday lunch was even more unhelpful and lacking common sense. However, the servers pushing the dim sum carts were outstanding and understanding. I would not recommend this restaurant if you crave good dim sum and good customer service.