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  • Stopped in for lunch and WiFi... Unfortunately, WiFi didn't work, and management doesn't care. Spent $7, which is okay for a fast-food lunch. The cashier was friendly, and the chicken power bowl was decent enough, albeit a little bland. The reason for the one star is the tall, older man who works here. I finished my meal, searched for WiFi, and the system showed that the router should be reset. I very quietly packed up my bag, since I hadn't seen one employee in the dining room or at the counter since I'd arrived. As I approached the exit, I saw the man... I asked him if he was the manager, and he said I can help you. I asked about the WiFi, and he shrugged. I nicely said, "You do have public WiFi, right?" He shrugged again. I said, "Well, the error I'm receiving is that the router needs to be reset." I'm used to this, since I travel A LOT, and many places do just that: reset the router. He shrugged again, "Sometimes it works; sometimes it doesn't." I pressed on, still nicely, even though I was getting frustrated, "But, Sir, now I have to go somewhere else, and spend more money, after I just spent $7, just so I can use the WiFi for a few minutes to finish a contract." He shrugged and walked off. Sigh!!! I really don't know what's become of the restaurant Industry. You SHOULD care about the customer, no matter how silly their issue. And even if you don't, you could at least ACT like you care. A simple "sorry" goes a long way.
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