Usually love this place, and I understand a pizza business is busy on a Friday night. The problem is when you call and order and they tell you "25 minutes" then you've been standing around waiting for over an hour. I'm not much of a complainer but did watch a lady in front of me blow up!
The manager didn't seem to want to fix anybody's problem. Just told everybody that was a big order in front of everyone else. That's fine but don't tell people that their orders will be ready in 25 minutes. Then you end up standing in a restaurant for 40 minutes.
Just tell your customers when they order that it's going to take an hour for their pizza to be ready. I think most reasonable people understand that on a Friday night a lot of people order pizza and you may have to wait a little bit. There were a lot of very pissed off people in the front of that restaurant and the manager did not seem to know how to handle them. I would guess this place lost some customers tonight