This was probably the first place we ate in Charlotte after moving here from New York. I didn't expect much as it was right across from where we live, and in my experience, the places near me were always just ok (I chalk that up to not making six figures and living in the ritzy places). We have only been for breakfast, but we eat here at least once a week. The service has always been amazing. We've had a different server almost every time we've been, but they have all been super friendly and make sure we have as much coffee as we want and we never feel rushed, even when they are busy. My go-to is usually a waffle with strawberry sauce and bacon (they have the best bacon, it's crispy, but not burned...perfection). I had a Benedict on Saturday and it was also amazing. We've also never had to wait for a table although the place almost always looks full.
I hope we can go in for lunch or dinner soon and check out what else they have to offer. It's so nice having somewhere close to us to go and have coffee and plan our day, the food is great, but the service is fantastic.