We were very happy with our car buying experience here. We worked with Terry and Jeremy and feel we got a great deal. We DID come back a second day and took our time with our decisions, did the research and made sure we knew what we wanted. They were very nice and worked with us to come to a price agreement. The only thing I would say is it is a little bit of a wait for things, (the first day we sat around for hours) but overall, they waited for us to make our final call, so it is fine. I love my new Highlander!