Fantastic customer service, I was immediately helped even though it was lunch time and busy. I ordered an Oreo milkshake and a "Jumbo Hot Pretzel" with cheese.
The Oreo milkshake was perfect, very thick with a lot of Oreos, some places are cheap and add more milk which thins it out - but not here, it's definitely a lot of ice cream and a lot of Oreos! The prezel on the other hand was not hot and was thin, I was looking forward to a very warm, soft, and thick pretzel like their title says "Jumbo Hot Pretzel." But neither was it jumbo or hot. The cheese was not bad, they gave a fair portion and it had some spice to it, like jalapeno cheddar.
Prices are also a bit high, a milkshake and pretzel with cheese will run you around $9.