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  • Most Yelp reviews either praise the food and/or service or hate the food and/or service. This was the first eatery that I've ever reviewed that neither of the above mattered. This review is for the sheer comedy. I arrived after lunch rush so there were only about a dozen people in the dining room. There was a small group ahead of me who had already ordered. The cashier was obviously new and had zero training. She ended up trying to do every task instead of taking orders and letting the staff behind her do the prep work, to the amusement of her co-workers who giggled at her. I stood in line while more people came in after me but since she had zero support from her co-workers she ended up ignoring us for close to 5 minutes while she begged for help with the order ahead of me, which the other staff either ignored or screwed up just for grins. She begged for help from someone who was supposed to be working with her who just shuffled around lazily (I think he quit right after that, not sure). She asked him to have the manager help and he laughed with a "good luck with that" attitude. The manager did in fact come over to the other (closed) register, never looked up at the line, and pompously swiped her card several times in the register, snickered at what was happening then turned her back. So would you review this place on the quality of service? I'm not going to. I'll review it on the quality of entertainment. By now the customers before me were in belly laughs. The rest of the restaurant was giggling and some openly laughing at an example of a fast food place run so bad that it would not even be believable on a service-nightmare episode of Undercover Boss. When the poor trainee finally got to my order what she entered in the cash register had no resemblance to what I ordered and I was grossly overcharged. I could see the manager tittering in the background while no one helped her and the first customers continued to wait while their order continually got screwed up and by now customers were openly laughing. I took it in good spirits and decided I wasn't going to give this place only one star because of the counter clerk's lack of training or her useless manager. Nope I would give it one star because (keep in mind I haven't been to a Wendy's in several years, and now I know why) OMG!!! you need a microscope to find their food portions. The last time I was at a Wendy's they served portions equivalent to most other places. Not so now ... the chewy, greasy burger was soooo tiny and left little pieces of fat in my mouth and the drink was about the size of a 3-year olds sippy cup (they pour for you so what you get is what they give you). I actually wish I was the "boss" of Wendy's on Undercover Boss so I could have fired this manager on the spot but I know I couldn't have because I would actually be back at corporate HQ trying to stop Dave Thomas from spinning in his grave.
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