I brought my kids in to use their kids free meal coupon for reading during the summer. They presented the cards to the lady serving food and then proceeded to order. My youngest ordered a steak burrito and she didn't mention that steak wasn't included in the free meal. When we got to the cashier she charged us for a burrito and and a kids meal. Once we realized what had happened the cashier refused to refund the steak burrito. She finally refunded one of the meals but still wouldn't do anything about the other meal. I have been to quite a few Chipoltles and never had issues like this. Super disappointed.