When i was there i was treated very rudely by the individual, when i first came in i was prompted that my vehicle would need the same "ultra" oil but when i was at the ford dealership i was told that i could just put the full synthetic in which is still not the cheapest one. when i told him that he gave me attitude about it and then began to pressure me into getting the higher one. Also when i first was going over everything and making my "work order" he advised me that i should get the cabin air filter changed and i was already pissed that i was feeling forced and very uncomfortable about the oil that i told him yes i would do the cabin air filter. I was planning ion not spending over 100.00 dollars on the entire oil change and i was well over 175.00 after everything he did, i then left the store and call him back with 5 mins of leaving my car there and told him that i would like to take the air filter off and he then ver rudely stated " whatever then" and hung up on me. When i got back to pay the extremely poor customer service continued. I have ALWAYS came to jiffy lube for my oil changed but i can say after this experience i will NEVER return!