I'd give this a half if it was available. In the late afternoon I went from the hospital, after a difficult jaw surgery, and was put into a very small room. There was a young woman in the other bed and her mother was there. The room was dirty, the wall around the air conditioning vent had black specks and dirt on it, the air conditioning vent had been taped off with masking tape but it was coming off and flapping around, the vent blew cold air at the head of my bed and the bed had used linens on it. I asked a man who walked by and looked it if someone could change the linens on the bed. He did it immediately but only changed the sheets and pillowcase, not the blanket or bedspread. I didn't see a call button for the nurse. I asked him when the doctors came to see patients and he said there wasn't a schedule and they weren't there every day. The mother of the other patient told me horror stories about the bathroom shared with another 2-bed room. How it was never cleaned correctly and she and the daughter always used disinfecting wipes before touching anything in it. She told me her daughter was getting good rehab for a broken hip/hip replacement. She told me the food was not edible and she usually bought fast food to bring to her daughter. My daughter came a couple of hours later, looked around the room, talked to the mother and daughter and asked me if I wanted to leave. I said yes. I had to sign papers that I was leaving against medical advice because a doctor wasn't available in the evening. I considered staying one night to see a doctor to be discharged the next day but couldn't do it. I had a liver transplant in 2009 and am easily susceptible to illness and infection. I signed the papers and my daughter took me home to our apartment. The website presentation is great, I don't remember seeing the spacious, clean halls and plentiful staff. The one picture of a room looks nothing like the one I was assigned to. I'd have stayed if I'd seen those things.