| rev:text
| - Was not happy with my stay and didn't seem like the staff cares. Let's begin with my initial experience. Decided to self park and the entrance to the hotel from the self parking garage is below average. The handle was broken and hanging from the door. Missing ceiling tiles in the hallway leading to the hotel. Not a very good first impression. As we approach front desk, the receptionist are busy with multiple guest but no sense of greeting and making you feel welcomed. It's a resort and your representing Hilton! Guest experience should be your #1 priority! The computers are to close together and made it awkward when I'm standing shoulder to shoulder with another guest who has a dog who kept sniffing me and licking my feet, yay. The clerk clearly saw we had a baby with us and assumed it would be best if we were furthest away from mankind. We had to walk probably 5 minutes from lobby to room. Add another 5 minutes to the self parking garage. 10 minutes in minimum from car to room. Some hallways are warm some are super cold. Not sure why. Room was okay, we were fortunate to get a suite with lake view. TV was small and didn't belong in a big suite. Furniture was out dated and walls were dirty. Some of you might ask, why didn't I complain and change rooms. Just incase you missed it, I have a 9 month old baby!!! Not easy making your way in a hallway maze for 10 minutes to the lobby! We were tired from our travels and wanted to rest. Wanted to get the menu to a restaurant onsite and no one knew how to get me a copy online or in person. I wanted to order via phone and bring it back to our room. The restaurant recommended I come to the restaurant, look over the menu, call my wife and let her know what they have, place the order, wait 30-45 minutes for my food to be done, and start my 10 minute journey back to my room, very convenient Hilton. The pool, filthy and dirty. The food was garbage! Didn't even eat the burger, horrible! Drinks at the pool bar were watered down. Before we came down, we were interested in renting the cabana. We called the ext that was given on the directory and no one answered. Called front desk and they ask they will keep trying and call me back when they get someone on the phone. Well, that never happened. We just ended up heading down to the pool after waiting an hour. I expect a level of decent guest experience when I am a loyal Honors member. Forget being a loyal member, any guest should have a good experience.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)