At 10:00 this Saturday morning I ordered flowers and chocolates for my Mom's birthday, to be delivered today (they only work until 1 p.m. Saturdays) They have a national website with recommended arrangements, so I pointed out a few that I liked and their very kind worker JOHANNA said she would make something beautiful along those lines. When I asked if they had something like cookies or cakes to be delivered, she actually OFFERED TO GO to a grocery store nearby to pick something out for me to be delivered with the order. Now that's above and beyond the call of duty, but what a lovely gesture! By 1 p.m. Mom called to tell me the flowers and chocolates had just been delivered and the bouquet was fresh, lush, full, colorful as I had requested, and gorgeous. Thanks so very much, Johanna and Fletcher Heights florist! You were recommended by another florist who was unable to deliver today, and I will remember you both when I am in the Phoenix area for the winter!