We've been going to RW&B for years and have always loved the place, but the last two times we were there have been a downhill experience. Customer service, which was previously top notch seems to be slipping. They used to have a guy who did nothing but run around and make sure everything ran smoothly. He worked hard and did a wonderful job. Not sure what happened to him. Now it seems chaotic. Our waiter (who was new and inexperienced) didn't take back the menus after taking our order. Apparently they ran out of glasses (although everyone else had them?) so he our served drinks in styrofoam cups and one leaked all over. When we were finally able to catch the server's eye to tell him about the leak he replaced the cup but never even thought to wipe up the obvious mess on the table. We had to request their famous breadsticks which are usually brought out immediately, and when we asked for seconds they took our used plates up to replenish (community tongs touched our dirty plates; one that included a wad of gum!) rather than just bringing a fresh plate like they usually do. The ingredients in the calzone were tasty, but they weren't spread equally throughout so the ends were mostly bread while the middle was overloaded. I ordered my usual, the fettuccine alfredo w/chicken and asked that my side (broccoli) be cut up and added to the pasta. Instead of cutting it up nicely like they normally do, the chef just plopped huge clusters of broccoli on top, and the alfredo was lacking in flavor. Not sure what's going on here, but this used to be one of our favorite places. While this restaurant is always very busy, they typically handle things smoothly and professionally. Lately, the wait staff seems stretched and stressed. Sure hoping things get back to normal!